Head
Knowledge (Development)
What people need to know and understand so the change makes sense to them.
3H Framework
3H: Head, Heart, Habit™
Most change fails because people are told what is changing and never brought along. 3H is how I make change actually stick.
Heart
Purpose and Passion (Engagement)
Why people care, so they want to make the change instead of just being told to.
Habit
Skills and Processes (Training)
What people can actually do every day, so the change becomes routine and lasts.