Portfolio

The work, up close.

Programs I built, tools I made, and frameworks I created. Every result here comes from real work.

Onboarding, cut in half

Onboarding time cut 50%.

How I did it

Challenge: New hires across 5 business lines were handed off between departments with no single owner.
Approach: Rebuilt onboarding as one experience, with new content, new delivery models, and in application guidance.

Those leaders earned 85% average satisfaction from their own teams.

How I did it

Challenge: Newly promoted managers and directors were stepping into leadership without preparation for the new job.
Approach: Designed and ran a 3 month development program with VP level participation.

Care management enrollment nearly doubled, from 12 to 23 a month.

How I did it

Challenge: Call center, care management, and field sales teams needed stronger outreach and engagement skills.
Approach: Trained 82 professionals on cold outreach, customer engagement, compliance, and resolution, with live role play and skills practice.

Late or inaccurate submissions brought under 15%.

How I did it

Challenge: 30% to 40% of travel and expense submissions were late or inaccurate every quarter.
Approach: Hands on SAP Concur simulations, job aids, an on demand LMS module for field teams, and a train the trainer cascade through subject matter experts and managers.

Findings closed; the playbook met the DHA and DoD succession planning requirement and was adopted organization wide.

How I did it

Challenge: DHA and DoD audit findings after regulatory fines.
Approach: Rebuilt record keeping curriculum, implemented cross training, and created the Business Continuity and Succession Playbook.

Scaled across the workforce through a train the trainer model.

How I did it

Challenge: The workforce needed a safe, practical way to use AI tools.
Approach: Built a formal AI literacy curriculum covering ethical use, capability, prompting, and troubleshooting.