Natoscha Golightly.

Natoscha Golightly

Training and Development Manager | Learning and Development Program Manager

www.linkedin.com/in/ngolightly | natoschagolightly.com | Washington, DC | Baltimore, MD

PROFESSIONAL SUMMARY

Builds leaders who build leaders. Training and development manager who built a learning function from nothing across 5 business lines in a regulated healthcare enterprise, cutting onboarding time 50% and lifting retention across the business unit. Designs, delivers, and scales training through train the trainer networks, virtual and in person cohorts, and Kirkpatrick evaluation, with DHA and DoD audit remediation experience in federally regulated settings.

CORE COMPETENCIES

Training Program Management: needs analysis, curriculum design, ADDIE and SAM, training calendars, program budgets, on time delivery, intake and prioritization

Facilitation and Delivery: virtual and in person facilitation, cohorts of up to 25, train the trainer, role play and skills practice, improv trained facilitation

Leadership and Talent Development: new manager development, one on one coaching, 9 box talent review, succession planning, DiSC and MBTI debriefs

Learning Technology: LMS administration, eLearning authoring, video production, job aids, SOPs, AI literacy curriculum

Measurement and Compliance: Kirkpatrick and Kaufman evaluation, training effectiveness surveys, completion and compliance records, audit readiness

PROFESSIONAL EXPERIENCE

CHRISTUS Health | Irving, TX | 09/2023 to 06/2026

Training & Development Program Manager

  • Cut onboarding time 50% across 5 business lines by rebuilding onboarding with new content, delivery models, and in application guidance.
  • Lifted retention from 67% to 71% across 5 business lines by standing up the learning and employee experience function from nothing, including curriculum architecture and governance.
  • Avoided an estimated $300K+ in annual turnover costs (estimate based on industry turnover cost benchmarks) by driving retention gains across 5 business lines.
  • Produced leaders who earned 85% average satisfaction from their own teams by designing and running a 3 month development program for newly promoted managers and directors, with VP level participation.
  • Nearly doubled average monthly care management enrollment, from 12 to 23, by designing and facilitating sales enablement training with live role play and skills practice.
  • Scaled training delivery without adding headcount by building a 26 person network of trainers, subject matter experts, and engagement champions through a train the trainer model.
  • Closed DHA and DoD audit findings after regulatory fines by rebuilding record keeping curriculum and implementing a cross training strategy across affected functions.

Dallas Independent School District | Dallas, TX | 09/2017 to 09/2023

Instructional Leader, Career and Technical Education Lead (Training and Development Manager)

  • Directed a team of 11 across 3 program areas by owning curriculum architecture, staffing, and program design for multiple sites.
  • Raised capability for 50+ staff across multiple campuses by delivering professional development and one on one coaching on instructional practice and learning technology.
  • Extended training capacity beyond my own team by developing peer instructional leaders through a train the trainer structure to deliver professional development to their site teams.
  • Moved staff onto a new enterprise platform by leading enablement, training, and support for the district migration from Microsoft to Google Workspace and Google Classroom.

DeSoto Independent School District | DeSoto, TX | 08/2006 to 08/2016

Career and Technical Education (CTE) Educator (Professional Development Trainer)

  • Sustained professional development for educators and administrators for 8 years, 2008 to 2016, by designing and delivering curriculum across campus and district beyond instructional duties.
  • Scaled new learning technology district wide after being selected to pilot it, by proving adoption at site level first.
  • Improved outcomes for English Language Learner populations by adapting curriculum and delivery modality across multiple content areas.

SKILLS

Training and Development, Training Program Management, Instructional Design, ADDIE, SAM, Curriculum Development, Facilitation, Virtual Instructor Led Training, Train the Trainer, Onboarding, Leadership Development, Coaching, Sales Enablement, Role Play, Needs Analysis, Human Performance Improvement, Kirkpatrick, Training Evaluation, Succession Planning, 9 Box Talent Review, Performance Management, Change Management, Project Management, Budget Management, Vendor Management, Compliance Training, Audit Readiness, Cornerstone OnDemand, Workday Learning, Docebo, Articulate 360, Storyline, Rise, Adobe Captivate, Camtasia, Synthesia, Vyond, Zoom, Microsoft Teams, SharePoint, Microsoft Office, Smartsheet, Microsoft Project, Glint, DiSC, MBTI

EDUCATION & CERTIFICATIONS

Master of Business Administration, University of the People

Bachelor of Business Administration, Baylor University

Texas SBEC Career and Technical Education Teacher Certification (active)

Educator Alternative Certification Program, Sam Houston State University

Project Management Professional (PMP) Candidate, in progress